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Timed Actions - set a date, close a ticket, ticket reopens at date automatically

Related products:Freshdesk
  • August 17, 2023
  • 1 reply
  • 31 views

Andreas Kotlewski
Apprentice
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Timed Actions - set a date, close a ticket, ticket reopens at date automatically

This should be a easy thing, isn’it it? 

I know there’s already a paid alternate but we all arealdy paying for freshworks. So..

1 reply

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  • Active Contributor
  • September 23, 2024

Even the option in Automations to be able to select ‘Current date’ as an option for a custom date field so that you can say, with ‘Ticket Reopen Date’ being a custom date field, ‘if Ticket Reopen Date’ ‘Is’ ‘Current date’ instead of having to pick a specific date, which seems functionally pointless unless you want an automation to only ever run once before you edit the automation again.