Times New Roman is the default font?!

@Kevin- you can do that for customising the layout of the web page but not on email responses that are sent to a customer.

It seems like such a simple thing to do - I don't understand why heels are being dragged so much over this!

Uhm.. care to share more details about that?

Nice one, works for me ;) Thanks!!

For me to! Great!

I'd also like to suggest a different kind of reply separation for emails. The indentation between consecutive replies, as it is shown in e-mail, is too large. Something like a blue side line with small spacing (as can be seen on other systems) works better, in my opinion. 

We would certainly really appreciate being able to change the fonts and their size in the E-Mail and the notifications.

My mail box is being spammed by "suma"... bunch of "1" replies in several different topics...

Hey Mathias,

Can you give me some pointers if you have some time?  I've made the changes as you advised however I find that although the font appears correctly in freshdesk it remains as times new roman in emails.  I've set the font-family to calibri...any pointers?

Thanks,

Grant

Hi Mathias,

Thanks for your speedy response, looking in to it further I believe it may be an issue within Outlook - I've opened the email in a web browser and it is formatted with different text.  I ponder if it is a setting within Outlook 2013.

Email looks like the below: 

Please bring it font customisation. it should not be freshdesk who is worried about how emails are received by customers. For me i can see it shows as helvetica on reply emails to my customers. but the font is size 12. too big!!

Guys,

I've had some great help from Vijay at Freshdesk, it turns out if you write up your template and design as you want you'll be able to get your email templates looking how you like.

Cheers,

Grant

Grant,

Could you clarify a bit more? Are you able to change font size and style? Where is it you are editing the template?

Hi Ronnie,

Sure no problem.  Under admin > email notifications > requester notifications

Select the notification you want to modify.  First of all it is worth pointing out that you shouldn't copy this content directly to word, modify and then paste back in as I found it somehow managed to keep some of the original formatting which made for half formatted emails!

So, I went through the following:

• Selected template
• Copied content of template to notepad
• Opened MS Word
• Typed out content from scratch and modified the content.
• Once I was happy with the template in word, I then deleted everything from the template in freshdesk and then pasted in the content copied from word and saved.

This is more than a request - it also creates weird bugs, I think, when copying and pasting canned responses, sometimes resulting in blank responses sent out to requesters. Please update the text editor options ASAP.

We really need a full functioned text editor within the UI, I know we can bolden text etc however we need to be able to highlight text and change font sizes and types etc...

When inserting solution articles in to responses that have large headers (which work in solution view) but they do not work in emails unless we're able to change the font style..

Come on FD, this must be easy to implement - what is the latest?!?! 

:) thanks!

Grant Girdwood,

Is your workaround still working for you?  I tried it and the default font and font size still persisted on email notifications.  I was wondering if maybe the workaround stopped working when Freshdesk changed the defaults.

I would be interested in hearing from anyone else, if they have found a suitable workaround.

Thanks,

Murry

I am noticing that changing font size and family seems to be primary requirement. We will take that up. How important is the ability to customise the html/css compared to having the ability to change fonts?

Being able to change the font is our main priority.

Yes, ability to change the font, rather via a toolbar selection, or via HTML, plus the font size, is really what we need.  However, if you are going to tackle this, you might as allow full HTML customization.

This is great!

Indeed, being able to change the font is the main priority. Full HTML customization is a pro.

please please please

the ability to customise the html/css

we want every mail shipping in our Corperateidentiy

 I agree completely. The feature doesn't even need to allow selection of different fonts initially, just a decent looking font to be used universally. Calibri seems to be the default for Microsoft products, why not go with something like that? Just not Times New Roman. It makes the software appear archaic.

Hello Everyone,

Account level font can now be modified  from Admin Tab > Email Notifications

All outing emails and replies will be in the selected font.

Hope this addresses the main concern. Thanks a lot for being patient with us. 

Do check out the font settings and let us know your feedback.