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Timesheet info for clients

Related products:Freshdesk
  • Sep 9, 2013 9:13 AM UTC
  • 3 replies
  • 22 views
Apprentice

It would be very useful for clients to see timesheet info in ticket view. As simple solution it will be good to see sum of each billable and non-billable time in the right column of ticket view.

3 replies

Apprentice
  • l.tielens
  • Apprentice
  • Dec 23, 2013 8:57 AM UTC
We would like to have this as well.

 

aravind.sundararajan
Skilled Expert
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Folks,


You can customise the ticket page if you're on the Estate plan and above to reflect the time tracked against the ticket. You can navigate to Admin -> Portals -> Customise portal -> Portal pages -> Ticket details page and then add this snippet to include the timesheet value for the client.


  <h3> Time spent on this ticket: {{ticket.total_time_spent}}</h3>



Cheers!

Are you interested in learning more about how our services can help add value to your business? Check out our Professional Services - https://www.freshworks.com/professional-services/ to know more & get started.
aravind.sundararajan
Skilled Expert
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Are you interested in learning more about how our services can help add value to your business? Check out our Professional Services - https://www.freshworks.com/professional-services/ to know more & get started.
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