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Timesheet info for clients

Related products:Freshdesk
  • September 9, 2013
  • 3 replies
  • 16 views
P
Apprentice

It would be very useful for clients to see timesheet info in ticket view. As simple solution it will be good to see sum of each billable and non-billable time in the right column of ticket view.

3 replies

L
Apprentice
  • l.tielens
  • Apprentice
  • December 23, 2013
We would like to have this as well.

 

aravind.sundararajan
Skilled Expert
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Folks,


You can customise the ticket page if you're on the Estate plan and above to reflect the time tracked against the ticket. You can navigate to Admin -> Portals -> Customise portal -> Portal pages -> Ticket details page and then add this snippet to include the timesheet value for the client.


  <h3> Time spent on this ticket: {{ticket.total_time_spent}}</h3>



Cheers!

Are you interested in learning more about how our services can help add value to your business? Check out our Professional Services - https://www.freshworks.com/professional-services/ to know more & get started.
aravind.sundararajan
Skilled Expert
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Are you interested in learning more about how our services can help add value to your business? Check out our Professional Services - https://www.freshworks.com/professional-services/ to know more & get started.
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