We are now live with our first customer and a major thing missing is the ability to report/extract the hours written on tickets/changes at task level. This means I have to manually get all the information to align with our accounting system for billing.
As the hours can be posted on task level it must surly be available in the database. Why cannot I extract fields beside 'ticket/change description' , 'notes' , 'date' , 'Agent' , 'group' and 'hours' from the Time Sheet Report ?
