To-Do list: It should be an option to make the to-do list mandatory

@Tommy

The to-do feature of Freshdesk is mostly used as a sticky note section of the ticket where agents can leave quick notes of the tasks for him/her to be completed. This is set to the preference of the agent working on the ticket and thus, this is not mandatory.

If you are looking for a mandatory note section, you could create a multi-line text ticket and the same could be made - Required when closing the ticket, thus agents would be prompted to fill in this field for sure.

Thanks!

I am unable to see the ‘To Do List’ on my dashboard, could you advise how to see this?

This is sooooo helpful :)

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