We would like to see the To-Do list on the Ticket page as well as the Dashboard.
Our team find we spend 99% of our time on the Ticket screen and never ever look to the Dashboard other than to reach our To-Do Lists.
Could we ask that this be added down the right hand side just like it is on the Dashboard as this would make our Ticket screens a one stop shop for supporting our customers.
+12Hello,
Agents can now add To-Do's right from the ticket page. We've also recently added the ability to setup reminders on To-Do items so that the agents are alerted via in-app notification and also through email. Read this article for more insights on this.
Cheers!
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