To include a placeholder for ticket attachment - to be used in webhooks -ie to include attachments when creating service task (so that the attachment is an object - not an link to the parent ticket attachment - which the field technician can’t see).
New Idea
To include a placeholder for ticket attachment - to be used in webhooks
+1When a followup ticket is created for a closed ticket via automation and if the closed ticket had attachments , can you please help here with the attachment placeholder that could be used ?
Since now the link of the atatchement is added and once the agent clicks on the link then it is redirecting to login page.
Kindly help here.
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