+1Hello,
For the knowledge base in Freshdesk we'd like to have the possibility to also measure solution articles (and when launched also for canned responses) the articles and responses that have been used 0 times.
Today you can only measure from 1x and up whereas the articles and responses that have been used 0 times are the ones that need attention or need to be removed.
Today this topic was discussed during the Freshworks User Event in Amsterdam.
Regards,
Kim
+1Hi Product Team!
This is something that would be really helpful for us as well. During the Freshdesk User Netwerk event we saw that for the reporting in the Canned Responses (that is coming soon), you could see canned responses that we used zero times.
Having that insight for articles would be necessary too so we can clean up our Knowledge Base and keep this clear for our customers.
Thanks,
Thomas
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