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To use the source details in automate client tagging in tickets

Related products:Freshdesk
  • March 1, 2023
  • 3 replies
  • 28 views
Mandy_1
Apprentice
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Tickets created via Feedback widget contains IP address, System OS and Website URL details.

Since we have multiple clients and each of them uses different URLs, we can use the URL details to automatically populate the ticket fields. This will help in automate the client tagging.

    3 replies

    julia.a
    Top Contributor ⭐
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    • julia.aTop Contributor ⭐
    • Top Contributor ⭐
    • March 2, 2023

    How do you get the IP, OS and URL into the Freshdesk ticket?

    Julia A.
      thecatalyst
      Community Debut
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      • thecatalyst
      • Community Debut
      • September 21, 2023

      Thank you for sharing your suggestion. We currently do not have plans around automating this in near the future but we will keep this thread updated if something changes. Thank you again!

        alyssia.correa
        Skilled Expert
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        New Idea→Not Taken : Idea will not be considered
        Ally, Freshworks Community Manager
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