Agents are able to merge tickets however it is not currently possible to report on "merged" tickets and this has created some discrepancies in our business intelligence tool. We need to be able to be able to have a "merged" filter in the API and also within the different available reports.
Closed for Voting
Track and filter "merged" tickets
Join the Community
Already have an account? Login
Welcome back to Freshworks Community
No account yet? Create an account
Social Login
Login for Freshworks Employees Login with LinkedInor sign up below
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.