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Track changes made to the original ticket in Show Activities

Related products:Freshdesk
  • Feb 4, 2014 10:59 AM UTC
  • 3 replies
  • 24 views
Apprentice

When changes are made to the original ticket (Requester, Subject line, Description), allow us to see the changes as logs in the Show Activities view.

 

3 replies

Contributor

Hi Yumiko, 


Thank you for posting on our forums.That's a very valid suggestion,we are planning to work on this feature soon.


Regards 


Samyuktha

Community Debut
  • krudolph
  • Community Debut
  • Jun 10, 2015 11:41 PM UTC

I am particularly interested in seeing when a ticket was re-assigned from 1 agent to another and who each agent is in the ticket lifecycle through an Export/Report.

aravind.sundararajan
Skilled Expert
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Hello,


The Activities section captures any event happening on the ticket including automations, responses & ticket field changes. 



Cheers!

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