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Track changes made to the original ticket in Show Activities

Related products:Freshdesk
  • February 4, 2014
  • 3 replies
  • 18 views
Y
Apprentice

When changes are made to the original ticket (Requester, Subject line, Description), allow us to see the changes as logs in the Show Activities view.

 

3 replies

S
Contributor

Hi Yumiko, 


Thank you for posting on our forums.That's a very valid suggestion,we are planning to work on this feature soon.


Regards 


Samyuktha

K
Community Debut
  • krudolph
  • Community Debut
  • June 10, 2015

I am particularly interested in seeing when a ticket was re-assigned from 1 agent to another and who each agent is in the ticket lifecycle through an Export/Report.

aravind.sundararajan
Skilled Expert
Forum|alt.badge.img+12

Hello,


The Activities section captures any event happening on the ticket including automations, responses & ticket field changes. 



Cheers!

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