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New Idea

Track equipment warranty

Related products:Freshdesk
  • September 3, 2024
  • 0 replies
  • 29 views

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We are a machine OEM and I would like to be able to do more with the date fields.  Specifically, if I create a date in a custom object.  I could have for example Serial number 12345 installed on 1/1/2024 with a 6 month warranty.  Track the days since install and once they exceed 183 days, the warranty is expired.  Then you can use automation from there dependent upon the warranty active/expired field.  This could also be beneficial to track tickets within a specified time frame (say 8 weeks).  I could then monitor what issues people are having within the first 8 weeks of delivery with their product.