For us it would be very important that the Agent need to put in a tracked time before he can close/resolve a ticket status since we need the tracked time to handle paid support.
Closed
Tracked time as a required field before closing/resolving a ticket
+1Hi there!, thanks for the feedback! I understand your concern here, however this is currently not a part of our future roadmap. We'll keep looking for ways this could be possible, but for now it's not something we are planning to build.
Hi
Not sure if you had a chance to review the “Average Handling Time(AHT)” feature that automatically tracks time - https://support.freshdesk.com/en/support/solutions/articles/50000003997-understanding-average-handling-time
+1
+2Hi there!, thanks for the feedback! I understand your concern here, however this is currently not a part of our future roadmap. We'll keep looking for ways this could be possible, but for now it's not something we are planning to build.
+8New Idea→Not Taken : Idea will not be considered
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