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Tracking Information integration

Related products:Freshdesk
  • October 3, 2011
  • 7 replies
  • 58 views
S
Apprentice

Looking to be able to integrate FedEx (or other carriers) tracking information directly into Freshdesk. Currently we just do "cut & paste" but if there is a way to somehow import and associate via email the tracking information, that would be a neat feature.

7 replies

V
Contributor
  • vijay.shankar
  • Contributor
  • October 11, 2011

Nice Idea :)

 

Let me check if there is any way with the API

 

regards

vijay

W
Community Debut

This would be a very powerful feature!  A few articles online even reference this exact feature as an example of possible freshplugs.

http://yourstory.com/2012/11/support-teams-to-enrich-customer-experience-by-integrating-third-party-data-with-freshplugs-by-freshdesk/


Its been 4 years since the last post on this topic... any update to this?


T
Contributor

Any update on this?  

aravind.sundararajan
Skilled Expert
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@Travis: Did you get a chance to explore the apps on our marketplace? There's one by our integration partner that actually integrates with majority of the tracking systems - supportsync


Cheers!

Are you interested in learning more about how our services can help add value to your business? Check out our Professional Services - https://www.freshworks.com/professional-services/ to know more & get started.
T
Contributor

Very Funny Aravind that app is 250$ A MONTH! Lets be realistic at least.  Not even Freshdesk is priced like that.  All I want to do is get an updated tracking status.  It shouldn't be that ridiculous.  

aravind.sundararajan
Skilled Expert
Forum|alt.badge.img+12

@Travis: Sorry that the app seems to be steeply priced. It lets you to connect to different systems at the same time and hence the pricing is of this range. You can also create a custom app that integrates with Fedex tracking system to fetch the tracking status and display it on the ticket window.


I can connect you to one of our system integrators who can help you with the development of the app at a very nominal pricing. Let me know if you'd like to connect.


Cheers!

Are you interested in learning more about how our services can help add value to your business? Check out our Professional Services - https://www.freshworks.com/professional-services/ to know more & get started.
Asim
Community Debut
  • Asim
  • Community Debut
  • November 21, 2025

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