Currently there is no ability for Freshservice to associate tickets with software, this is really helpful when users are offboarded we are able to track what application/software they have and be able to terminate it.
Would really like a way to associate Service item request with Asset and Software, this way then onboarding tickets raised or any service request with associated Service item we are able to link the software with correct ticket and track approval process as well for audit purpose.
Further more ability to associate multiple software application with Contracts as there might be different application versions running but they would be all part of the same Contract agreements, this way we can really get a clear number of licenses issued as per the contract.
