Hello,
Some of our tickets require an expertise from people outside Freshdesk. Processing for these tickets include to forward them to third party expert, as well as other standard actions. Our agents ask for a scenario that could forward tickets to an external adress but so far, only automation can do such thing. The issue with automation is that it requires a predefined trigger whereas a scenario can be manually triggered.
Could we expect the addition of a forward action to scenario (similar to the forward available in automation) in a coming release ?
