We already have the ability to translate notification emails in the productivity section of the admin portal via language tabs. This options isn't available for canned responses and requires us to duplicate canned responses for every language.
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Translation of "Canned Responses"
Any news on this topic ? Otherwise we would have to create seperate folders for each language and miss the function
of a notification for outdated translations which is provided for the Email Notifications.
ditto here. we would also like to see the multi-language functionality that is already built into Email Notifications, built into the Canned Responses section
Same here, as a Belgian company we need to provide everything in French and Dutch. The canned responses are difficult to order now. We have to either give the canned response the same title in the two languages and indicate the language with NL of FR (otherwise they are split up because the order is alphabetical) or create separate folders per language. Both are quit tiresome.
+7- Community Manager
Hello,
We understand the need for multilingual canned responses, particularly when you work with people across regions. It's possible to create canned responses that update based on the language of the customer.
For example, if the same canned response has to appear in English or French based on the customer, this is how it will look:
{% if {{ticket.requester.language}} == 'en' %}
English content
{% else if {{ticket.requester.language}} == 'fr' %}
French content
{% endif %}
This is possible with Liquid placeholders. You can read more about Liquid here. Please adapt this to your requirements. Hope this was helpful :)
+7While this offers a partial solution, I think you can see that this does not offer the same possibilities as for instance the KB or notifications. Those are purpose-built multi-lingual solutions, whereas this is just a workaround to reduce the number of canned responses without any real control.
Hello All,
Apologies for the delay in the response.
We understand that you would like to have multilingual canned responses and that's a completely reasonable ask.
We have this one already added to the pipeline. We would make sure to notify when this is available.
Cheers!
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