Currently if someone submits a ticket from first.last@example.com, FreshDesk sets there name as First.last, with no last name, just the merged first name. Instead it should be First Last.
This is far more common case than whatever it is FreshDesk is currently trying to support, if anything.
I would say ~20% of email addresses we receive have this format, and we have to manually edit the customers name each time a new Contact is created, before we reply.
