We used to use this report a lot to watch our backlog grow over time month by month. At this point, I don't see a similar graph. Some of the new reports are great, but is there a backlog one similar to this anywhere?
All I see is volume trends, but that's not as "explicit".
+12Hello,
To see the backlog tickets, you can use the Unresolved tickets option in the Load analysis report. The graph plots the total tickets received vs backlog tickets data.
Cheers!
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