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Trigger Automation Rule for forwarded ticket

Related products:Freshdesk
  • October 2, 2022
  • 0 replies
  • 27 views

Kaley White
Contributor
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I want to create an Automation Rule that sets the ticket status when a certain agent forwards anything in the ticket to a email at a certain domain, but “forward” is not an available event trigger. I need “Ticket is forwarded” combined with “Forwarded To Email” “Contains”.