to use mail notifications by more detail, we would like to trigger the default mail notifications by the workflow automator, so we would be able to decide, ob a agent or customer gets a mail or not by multiple conditions
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trigger default mails by workflow automator
+4
Johannes,
You can create a workflow to use the action of: Send Email to Requester.
Just copy the notification template email into the action.
+4yes, i use this actually like this
but now, i have to change the signature or design in every workflow, where im sending mails, because of this, i want to trigger the default notifications. Another advantage: the language problem would be natively resolved
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