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Trigger error while client try to add tickets

Related products:Freshdesk
  • Sep 21, 2020 4:48 PM UTC
  • 2 replies
  • 18 views

Trigger error while client try to add tickets


Error screenshot attached herewith

image_50528.png

2 replies

  • Community Debut
  • Sep 24, 2020 9:26 AM UTC

Same happens here


After filling in the form and sending on https://domain.freshdesk.com/support/tickets/new without loggin in, it redirects to:


https://domain.freshdesk.com/support/tickets with the error message "We're sorry. You have been restricted from accessing this helpdesk page. The ticket is not created... 

jasper_50829.png

  • Community Debut
  • Oct 12, 2020 1:42 PM UTC

We are having the same problem? What is going on Freshdesk? 


https://basskleph.freshdesk.com/support/home