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Trigger workflow for journey requests

Related products:Freshservice
  • Jun 3, 2026 1:55 PM UTC
  • 3 replies
  • 97 views
Contributor
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Currently we can trigger workflows when tickets, alerts, etc are created or updated. It would be great to see a similar option for journey requests. For example, when a journey request is updated > condition “start date changes" > update journey request subject with new start date.

3 replies

Contributor
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  • RDM_005
  • Contributor
  • Oct 2, 2026 9:55 AM UTC

Would be a great feature because i get a lot of changes in startdate, so i have to change it manually everywhere

    OG Bobby Johnson
    Skilled Expert
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    Agreed, if we could at the very least get an event node for journey’s being updated, then we can utilize APIs to update the journey and/or related activities.

    God -> Family -> ITSM Operations & Automation
    Community Debut
    • RaghunathanR
    • Community Debut
    • Oct 21, 2026 10:29 AM UTC

    ​@RDM_005 ​@MBailey ​@OG Bobby Johnson :  Thanks for response. For now we are working a data change execution scenario, for initiator form changes, which would also include the start date scenario that is being mentioned here. We are aiming to enable this by Q1 2027 to all our customers. 

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