We have a TV display that keeps track of current affairs.
Would it be possible to generate a customized report from the current affairs and display this in here? Currently reports are from 1 day in the past.
(SLA's met,
Urgent problems
Amount of logged in agents, that kind of information..)
Hi ,
Thanks for your valuable feedback . I guess you are asking for a Dashboard with KPI (Key performance indicators ) .We do have plans to build this . It may take some time to implement this feature.
Thanks & Regards
Shihab
A good temporary solution for me would be to add an auto-update feature to the dashboard so that the page refreshes every couple of minutes. That would at least let me see overdue or unassigned tickets at a glance on a wallboard.
i agree on both remarks :
a KPI display that can be put on the screen for my hd room and people can see exactly where we ar
and an auto refresh of the ticket list would be greatly appreciated
Late to this topic, but you could always use a chrome extension to refresh the page for you. Something like: https://chrome.google.com/webstore/detail/auto-refresh/ifooldnmmcmlbdennkpdnlnbgbmfalko?hl=en-US
+5Does anyone know of a way to auto reload the page but also swap between two dashboards automatically?
I want to show Freshservice dashboard and another dashboard from another product on the same monitor, but have it auto swap between the two every x secs?
Thanks
Laurence
I use Firefox in combination with "slideshow" plug-in.
This plug-in rotates automatically between tabs and gives the option to refresh tabs automatically.
-Bart
Otherwise, something like Geckoboard integration would be great, but that would require Freshservice to work together with Geckoboard to get it implemented. It should be easier for Freshservice to achieve than having to implement their own dashboard framework.
This request has already been made by Freshdesk users too.
If people don't like the paid option of Geckoboard, there's always something like Dashing.
I agree with all the above. I urgently need a KPI dashboard and we are evaluating service desk systems at present and I do like freshservice but I need a dashboard. Do we know when this will be available please?
One aspect of the dashboard that I have already submitted a request for is specifically looking at the 'UNASSIGNED' counter. Our wish that incidents that have been assigned to a group (automatically or otherwise) do not show in this counter. We have taken up the suggestions here to use Chrome extensions to rotate tabs and refresh the page.
I've been using dashing (http://dashing.io/ ). There's a freshdesk widget that uses the FreshService API.
We display ticket load, overdue tickets, etc.
To use Dashing.io
I installed Dashing on Ubuntu running on a workstation attached to the TV (a Raspberry Pi could work) as described in the "Getting Started" section on: http://dashing.io/
I downloaded the FreshDesk widget from: https://gist.github.com/kazekent/8684313 (You can use GEM to install too.)
I changed the sample Dashing Job file to the correct URL and pointed it to my widget. (Sample "Open Tickets per Agent" Attached.)
From what I can see from the site that the dashing is no longer being used.
This is what we need. Also Windows support too.
This would be handy, my IT team are situated near the directors, and it would be advantageous to be able to display this so they can see how we are travelling.
We would definitely like this to be implemented; seems to have been a request for a while, is it coming soon?
We are also very interested in a dashboard option...
Already have an account? Login
No account yet? Create an account
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
