Hi,
Currently there is an option to “Send email to requester” within automations.
However this doesn’t work with Twitter tickets. Limiting the ability to help automatically answer Twitter tickets.
It would be great to have this feature please.
New Idea
Twitter - Allow automations to send replies
+1Same for Facebook - they should allow a reply to ticket vs reply via email since twitter and Facebook do not send over email details when ticket is made.
This should be a simple add to the backend to get this up and working at Freshdesk.
+1Setup one for Facebook also
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