Related to the Facebook integration, it would be interesting to have a Twitter search/timeline integrated so that tweets can be turned into tickets.
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Twitter integration
Hi Peter
Yes, this is very much in the roadmap. We are working on the GA release now and Twitter/Facebook integration will taken after our GA release.
Thanks and regards
Vijay
Hi, at the moment I am taking a trial of your service and Assistly, and their killer feature is the real time twitter search on the given keywords.
Hi, Peter. If you're looking into integrating Twitter and Freshdesk, you may want to check out Tenfold. We integrate social media platforms with any CRM, ERP, ticketing software, live chat software, etc.
+12The latest bite about the Freshdesk - Twitter integration is available here. You can now link your twitter accounts, monitor keyword specific twitter streams all inside your Freshdesk account.
Cheers!
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