I'm trying to add my Office 365 mailbox to Freshdesk and I'm getting "Error while authenticating the smtp server. Please verify server name, port and credentials". I double checked the settings and verified that the credentials I'm using is right. I have opened a support case (#6969020) and I never heard from them again about the issue. Chatting with the support people from the chat balloon on the bottom right hand corner got me no where. They are not responsive at all and places me in deferent departments. I'm still trialing Freshdesk and I like it. However, I did not like the support I have been given. Anybody able to help me here?
Closed for Voting
Unable to add Office 365 mailbox
Hello Arosh,
Apologies for the inconvenience.
We believe one of our support agents was able to help you set up the custom mail server. However, we shall make sure to provide you the best support you deserve for all your queries in the future.
Cheers!
Join the Community
Already have an account? Login
Welcome back to Freshworks Community
No account yet? Create an account
Social Login
Login for Freshworks Employees Login with LinkedInor sign up below
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.