An agent has married, so her last name changed, which also changed her email address. When I access her profile as Admin, I am able to change the email address and save. Then, when I check it, the email address has reverted to the previous version. I've done this with her logged in and logged out; neither have worked. How can I make this change stick?
This is causing problems because she isn't receiving email notifications about tickets.
Thanks in advance for any help!
