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New Idea

Under agent roles, add possibility to allow agents to delete/edit notes in changes

Related products:Freshservice
  • June 13, 2025
  • 0 replies
  • 13 views

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Please add the possibility to allow/disallow agents to delete/edit notes in changes. 
This will be useful if we want to use the notes as a tracker for something. Having the notes open to edit delete for everyone is not ideal and should only be possible for selected agent roles - e.g. change supervisors.