We have trouble understanding how end users find our solutions articles : for example which keywords they use?
It would be nice to understand what they searched for
the replay session is nice but is not scalable : it’s only one by one, not many
New Idea
Understand how end users lands on solutions articles
+9- Top Contributor ⭐
Hi Gauthier,
Usually when a requestor logs a details in the submit ticket page, specially in the ‘subject’ field, all related articles will appear in the right side. this will show all the tags/keyword matched with the entered details.
Regards,
Mon
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