Undo Send

We would really want to move from Zendesk to Freshdesk. The only critical feature that is missing is this one!

Can you please give us an update on the possibility of this being added?

It's "awesome" to see that the official Freshdesk support portal (which is a support service), is being monitored and topics are "actively" answered...

We will probably go with another solution.

Does it really take more than 4 years (since first request) to develop such a basic feature??

Still no word about this...Adding a timer that would queue the email and delay the sending then add a setting into the front-end to allow the "undo send" for x seconds is not that even something that complicated that would take really long, from programming point of view (unless the code is a huge mess at lower levels).

Or at least letting clients/potential clients know that it can't be done takes even less times..

This is such a basic feature that I just expect out of many of my electronic communications. It would be useful on so many levels. Can't see why Freshdesk hasn't implemented this yet. 

We would absolutely need this feature also. Our agents handle hundreds of tickets daily and it's easy to hit the "Send" button by mistake. I am personally using this feature in Gmail as well and wouldn't want to miss it.

Any update on this??

Can we please at least have an option for a pop-up box to ask if you want to send the message when using CTRL+Enter to send a message? Similar to outlook.

I am often rushed and finish a reply and immediately press CTRL+Enter to send, then in the couple of seconds delay looking at the pop-up I remember something else I was meant to add. It helps to slow down my rushed thinking!

Looking around these forums I get the feeling this won't be replied to though :(

+1 for this - our team really needs something like this!  A pop up box would be another thing to click on, so I'm not sure if I like that idea, but it's better than not having a delay at all!  Maybe the pop up is just a delay option, such as this.  

Type up email - click "Send".  

Link appears at the top of your page for 10 seconds, asks if you want to "undo".  In reality, the email send is just delayed 10 seconds and the "undo" button simply stops the email from sending in the first place and takes you back to the draft. If nothing is clicked within that 10 seconds and /or you navigate away from the ticket, the email sends. 

The 'Undo Send' option will work too. as longs as it is easy to get to in time! 

With the popup box suggestion, I was thinking that it should have the Enter key highlighted on OK, so you can just press CTRL+Enter, then Enter again to send.

Either way, we need something like this implemented please!

This would be welcome indeed. Great when you:

• accidentally hit the send button
• forget to add some CC's (these are not remembered in the saved draft)
• or forget to attach a file (note that gmail also has an option like that: https://support.google.com/mail/answer/143085?hl=en )
  

Before moving the Freshdesk, we used google mail and here the undo-send (making it a draft again) was used a lot.

And now in the new Mint, with the new keyboard shortcuts, I accidentally send some messages already. 

Hi,

I am glad that as promised, this feature has been picked up and is available now for customers as a beta. Please provide your preference to opt-in for your accounts and we will enable them as quickly as possible.

Here's a simple sneak-peek:

Happy replying :)

Thanks,

Jey,

Engineering.

Fantastic!!  Is this in both versions or only the mint version? 

Are we able to opt in for just my account, for instance, and not for my whole team? I'd prefer to test this before they do. 

Thank you!

Hi. Can you please enable this for our account too.

Cheers!

Ok!  If it won't destabilize the classic version of freshdesk, can you add this feature to our account?  Our staff aren't using the Mint version as of yet, as there are still features and bugs that need to be fixed before we would make any kind of switch.  Thank you!

Hi! Can we get this enabled on our accounts as well! We have been suffering without it.

Is this meant to work when you press CTRL+Enter to send? I haven't seen the Undo Send pop up yet.

Thanks

You have to turn on the feature on your profile setting page (after Freshdesk has enabled it for you).