One of the reasons we use gmail (google apps) is that it has an UNDO SEND button (through google labs): you can un-send an email for a maximum of 30 seconds after pressing send. This has saved us many times when we hit sent to soon. When I show people my undo send in gmail, they always go: OH MY GOD! I NEED THAT!
I would love to see this feature in Freshdesk. I don’t think any competitor has it yet and I am sure everybody Freshdesk user would love this feature. Once you had it you can't live without.
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Undo Send
This feature would be awesome. I could really have used it yesterday. Twice! :D
So please can you also include us in testing the feature? Thanks!!
+12@Micha: Unfortunately, we cannot enabled this for you at the moment. Can you please write to our support team to track this separately?
Cheers!
+12@Eli, Undo Send is now available in your account. Please enable the option available under the profile settings menu :)
Cheers!
+12@Card Kingdom customer support, enabled Undo Send for your account. Please turn on the option under profile settings menu.
Cheers!
@StcTyna: The feature is now available on your account. You can go to profile settings and enable it.
+12@BRB, Enabled Undo Send for your account.
Cheers!
Thanks team, I'd also like to request the ability set how long the undo timer takes. (ie, 10 seconds, 20 seconds, 30 seconds)
Best Regards,
BRB
+12@BRB, Thanks for the suggestion. It has been one of the popular asks for Undo Send and we'll see how we can add this in future.
@Krister, We haven't implemented Undo Send for forwards yet. The major ask was around the ticket replies and so we went ahead with this option. Do you often forward emails from your Freshdesk account? It'd be great it you could elaborate on the workflow so that we can think through your requirements.
Cheers!
We sometimes need to forward information to people who are not agents and cannot see the issues and when we do that it would be nice to have the undo function
+12@Krister, I'll pass on the feedback to the team and see if we can add this functionality in the future.
Cheers!
Thanks for enabling. If I send a message to a client, and then go back to my Tickets view before the 'Undo Send' option disappears, it looks like my messages are sending twice. Is the customer seeing this message twice or is that just a bug in the system on my end?
+12Cheers!
@aravind, I'm actually talking about not using the 'Undo Send' option. So, when I send a message and then get out of that screen, I can go back into that same message and it will show up twice. Making it seem that it sent twice to the customer. The 'Undo Send' button is actually not pressed in this case.
We noticed that with the Undo Send enabled and using the Dropbox App, the attached Dropbox items are stripped off the outbound email.
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