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New Idea

Undo ticket merge

Related products:Freshdesk
  • April 3, 2023
  • 1 reply
  • 60 views

Grant
Apprentice
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Option to split or undo a ticket that was merged accidently. 

1 reply

reuven
Skilled Expert
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  • Skilled Expert
  • April 3, 2023

Hey, it’s a little tricky but it’s doable.  Just erase the notes and re-open the “merged from” ticket.

 

If someone doesn’t have FD permissions to erase note, an easy workaround is to edit and just add a “space” ie. “ “ in the note so it becomes blank.  Not as neat but it works.