Currently, agent’s time is tracked using Timer app. The output “Time Tracked” which is the cumulative effort of an agent of a ticket is expressed as hh:mm (hours:minutes). We want Freshdesk to consider having the units as hh:mm:ss (hours:minutes:seconds). This is to track time of tickets where agents spend less than 30 seconds time (closing bulk spam emails, marketing emails, junk emails, etc).
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