Ideally we need the ability to unlink parent/child tickets easily. Example - Service Catalog bundle, parent ticket goes to IT Workspace and the child ticket goes to the Communications Workspace. IT finishes their work, but Communications won’t finish theirs for a few days or longer. IT is now stuck leaving their ticket open simply because the child ticket (that they have no control over) is still open.
New Idea
Unlink tickets (Parent/Child)
There’s quite a quick way to unlink Child Tickets / Bundle Items from a Parent Ticket already I think:
Though this functionality does not exist if viewing a Child Ticket/Item:
I’m not sure what permissions are required to unlink Child Tickets from their Parent
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