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Unnecessary notification email

Related products:Freshdesk
  • July 6, 2017
  • 1 reply
  • 8 views
Y
Apprentice

Each time a ticket is assigned to me by someone else, I receive an email, this is excellent. 

My demand is: is it possible to not receive an email each time I assign a ticket to myself?


1 reply

aravind.sundararajan
Skilled Expert
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Hello Yves,


By default, the email notification doesn't get triggered if the activity of assigning tickets is done by the agent manually to his/her profile. Can you please help us with some more information on how the emails are triggered for ticket assignment? Do you use the default email notifications under Admin -> Email notifications or this happens via the observer rule?


Cheers!

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