We are having a hard time managing one “Draft” bucket for solution articles. It is not possible to determine the true state of draft articles - whether they are actively being worked on for future publication vs. which articles were put automatically in Draft status because they are past their review date. We would like to see another status category of Unpublished where articles past their review date automatically go. Authors would also be able to choose Unpublished as the status for any articles that they want to temporarily or permenantly “archive” and make unsearchable.
New Idea
Unpublished Status for Solution Articles - For Past Review Date and Archived Articles
+3+2I agree. Draft as a single catch-all category that basically means “anything unpublished” doesn’t tell me whether it’s being worked on or whether it will never be worked on. A third category is needed.
+3I agree. Draft as a single catch-all category that basically means “anything unpublished” doesn’t tell me whether it’s being worked on or whether it will never be worked on. A third category is needed.
Thank you for the comment and upvote!
There should be a lot more Statuses for Articles. Unpublished (would be good in the case where it was but may need to be Reviewed because of feedback), Review Required (maybe waiting on knowledge officer to review feedback or the article has been peer reviewed but needs approval by the admin officer before it is published), Approved (for Agent use that is not Published but available internally only), Obsolete (information is incorrect or no longer required), Archived (where information is no longer relevant or system has been made redundant)…
Even the ability to add more statuses and what those statuses are able to do, would be beneficial. Like if you change the status to Review Required, it alerts the approvers or if you want to move an article to a folder that has Published to the Portal articles for Requesters then you can ask the approvers from that folder if it can be added to the folder by marking it as Review Required, alert the approvers and then once approved have it move to that folder.
+3There should be a lot more Statuses for Articles. Unpublished (would be good in the case where it was but may need to be Reviewed because of feedback), Review Required (maybe waiting on knowledge officer to review feedback or the article has been peer reviewed but needs approval by the admin officer before it is published), Approved (for Agent use that is not Published but available internally only), Obsolete (information is incorrect or no longer required), Archived (where information is no longer relevant or system has been made redundant)…
Even the ability to add more statuses and what those statuses are able to do, would be beneficial. Like if you change the status to Review Required, it alerts the approvers or if you want to move an article to a folder that has Published to the Portal articles for Requesters then you can ask the approvers from that folder if it can be added to the folder by marking it as Review Required, alert the approvers and then once approved have it move to that folder.
Thanks for the comment and upvote - I agree - more options are really needed for tighter management.
+5It’s crazy that a review date automatically sets a solution to draft where nobody in the organization can view it in its current state. Review is just that… a reminder to review. It should NOT be removed from Published. It takes time for people to review documents and if they write a lot of solution articles, all of these are no longer accessible by our staff. On top of that, all drafts are not the same. One that needs to be reviewed verses a new document that has not been completed yet, or has been set to draft intentionally, can’t be determined.
The only solution we found was to NOT use review dates. So, this is a useless feature. We have now gone through our entire Solution library and removed all the due dates.
Please stop automatically setting documents to draft when the review date is due.
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