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Update agent email

Related products:Freshdesk
  • February 13, 2020
  • 1 reply
  • 38 views
A
Apprentice

Hi,

I want to know the following:

If I update an agent's email, the tickets that are already assigned to him will be unassigned?


Thanks.

1 reply

O
Contributor
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 Hi,


As far as I am aware, tickets are assigned to agents, and not to their email addresses. Email address, telephone, language etc., are just attributes of the agent. The email address is only used to send notifications, if the system is set up to do this. Assigned tickets therefore should not suddenly become unassigned if you change an email address. 

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