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New Idea

Update asset departments

Related products:Freshservice
  • June 3, 2023
  • 2 replies
  • 99 views

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I would love to have assets department and location automatically updated based on assigned users details. We update users in AAD and the users are synchronized with Freshservice. But their assigned assets are not updated by default.

afautley has submitted a question regarding the same issue:

Auto update asset departments | Freshworks Community

2 replies

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  • Skilled Expert
  • March 17, 2024

I’d be interested in this too! Has anyone been able to create a automation on this?


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  • Apprentice
  • October 15, 2025

Is there any update on this?