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Future Consideration

Update asset departments

Related products:Freshservice
  • Jun 3, 2023 9:43 PM UTC
  • 2 replies
  • 106 views

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I would love to have assets department and location automatically updated based on assigned users details. We update users in AAD and the users are synchronized with Freshservice. But their assigned assets are not updated by default.

afautley has submitted a question regarding the same issue:

Auto update asset departments | Freshworks Community

2 replies

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  • Skilled Expert
  • Mar 17, 2024 3:49 AM UTC

I’d be interested in this too! Has anyone been able to create a automation on this?


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  • Apprentice
  • Oct 15, 2025 2:50 PM UTC

Is there any update on this?