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New Idea

Update custom_fields on Service Catalog Items using the API

Related products:Freshservice
  • January 5, 2024
  • 0 replies
  • 108 views

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Hi

 

I see that we can create service catalog items with custom fields using v2 API, as described here:
https://api.freshservice.com/#create_service_catalog_item

 

It would nice if we had the option to be able to update custom_fields on service catalog items which already exist. 

 

For example, on the Employee Information form (which is already created in my case), I want to be able make an API call to update the values of one of the dropdown_menu custom fields, so that the values remain up to date when a requester is submitting the form. 

 

It feels like the functionality is already half there, and just requires the support for PUT request? 

 

Thanks!