In scheduled ticket workflows, one of the condition choices is the number of hours since the ticket was overdue. The issue I see is when I choose that condition, the options are:
If you’re going to call the condition “Hours since ticket overdue” there should be an option to specify a number of hours, but there is not. All Relative values are based on a number of days, and all options after choosing an Absolute/Dynamic value are:
None of these are helpful because they are either dates, or existing placeholder values, not an amount of time. There needs to be the ability to put in an integer, for a condition like “1 hour since ticket was overdue”.
