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Updating Customer Fields With Automation

Related products:Freshdesk
  • Aug 19, 2020 11:48 AM UTC
  • 7 replies
  • 51 views

Hey :)


Is it possible to have an automation rule that updates a customer field?



I want that when a customer leaves positive feedback on the survey, to automatically email him and ask him to review us once Trustpilot

 

But I only want to do it once per customer

 

meaning, if the automation was activated for a customer, it won't ask again

 

is it possible?


Thank you very much!

7 replies

Hello,


We believe one of our support champs was able to help you set up an Automation rule using custom customer fields and trigger the email based on the custom field. Please feel free to reply back on the ticket in case of further queries.


Cheers!


Great updating customer fields with automation I like your support I am a web developer at nursing essay help cheap writing academic industry.


Thank you for your feedback, Stephen!


We're glad you like the Automations.

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  • Oct 2, 2020 2:24 AM UTC

nice


jackchadwick
Community Debut
  • Community Debut
  • Jun 2, 2021 3:24 PM UTC

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