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upgrading to the mint version

Related products:Freshdesk
  • October 17, 2017
  • 290 replies
  • 307 views
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290 replies

P
Community Debut
  • pritesh
  • Community Debut
  • July 6, 2018

Hello @Aravind - can you enable Mint for blogvault.freshdesk.com? Thanks a lot!


H
Community Debut
  • hatem
  • Community Debut
  • July 6, 2018

how can we change the font size or type?

R
Community Debut
  • rvaclavik
  • Community Debut
  • July 9, 2018

Can You anable Mint on our account iucto.freshdesk.com


Thank You

P
Community Debut
  • peter_17511
  • Community Debut
  • July 12, 2018

We have the new UI enabled for agents and admin, but the customer portal still looks like it did previously. How do we get the new UI available for contacts? (support.mvgmedia.com)


Thanks

aravind.sundararajan
Skilled Expert
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@Yohan @Rodrigo@Casal @Pritesh@Radesk: Mint has been enabled for your helpdesk. Please drop a note here if you'd like to enable it for the end user portal as well.


@Hatem You can change the font type under Admin -> Email notifications section. Currently, it is not possible to change the font size of replies.


@Peter Enabled the MINT portal interface for your customer facing portal. Please go ahead and make some changes under Admin-> Portals section and publish to get the theme applied.


Cheers!

Are you interested in learning more about how our services can help add value to your business? Check out our Professional Services - https://www.freshworks.com/professional-services/ to know more & get started.
J
Apprentice
  • jsteen
  • Apprentice
  • July 13, 2018

Please enable Mint for ekota.freshdesk.com

F
Community Debut
  • frank.neumann
  • Community Debut
  • July 14, 2018

Could you please enable MINT for 3dmotion.freshdesk.com

Thanks

F
Community Debut
  • frank.neumann
  • Community Debut
  • July 14, 2018

Would you please enable MINT for 3dmotion.freshdesk.com

Thanks

S
Contributor

Jae, just enabled Mint for you. You can use the option 'Switch to the Mint experience' on top to try it out. Tell us what you think! 

S
Contributor

Frank, you can now switch to Mint as well! Do try it out and tell us what you think :)

S
Community Debut
  • sreevalli
  • Community Debut
  • July 16, 2018

Could you please enable MINT for openwinds.freshdesk.com? Thank you!

aravind.sundararajan
Skilled Expert
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@Sreevalli Enabled MINT for your account. Hope you'll like the experience!


Cheers!

Are you interested in learning more about how our services can help add value to your business? Check out our Professional Services - https://www.freshworks.com/professional-services/ to know more & get started.
E
Community Debut
  • eric_16124
  • Community Debut
  • July 19, 2018

 

Hello, Could you please enable MINT for sakurabloom.freshdesk.com? Thanks!


aravind.sundararajan
Skilled Expert
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@Eric Mint has been enabled on your helpdesk. Hope you'll like the experience :)


Cheers!

Are you interested in learning more about how our services can help add value to your business? Check out our Professional Services - https://www.freshworks.com/professional-services/ to know more & get started.
J
Community Debut
  • jan_15353
  • Community Debut
  • July 26, 2018

Hello,


I would like to ask a few questions. We are currently using Freshdesk and have 2 phone numbers in use. Current Freshdesk provides phone calls history and saves call records. If we would switch to the mint version, we would have to use Freshcaller? Will be all our phone calls history and records migrated to the Freshcaller? Should we first buy a Freshcaller blossom plan accounts to keep our phone calls recorded? Is it the same for business hours setting as well? Thank you for your time and help. Best regards :-)

aravind.sundararajan
Skilled Expert
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Hello Jan,


On the Mint interface, the phone channel will be replaced by Freshcaller. Our team here, can help you with the migration from existing phone channel to Freshcaller on the plan that supports existing phone channel features, if not more.


Except for the existing call history, other settings such as business hours, IVR setup will be ported over. Please drop an email to hello@freshcaller.com to know more about the migration process.


Cheers!

Are you interested in learning more about how our services can help add value to your business? Check out our Professional Services - https://www.freshworks.com/professional-services/ to know more & get started.
R
Contributor
  • rob_11993
  • Contributor
  • July 27, 2018

I also would like to enable Mint.

aravind.sundararajan
Skilled Expert
Forum|alt.badge.img+12

@Rob Your helpdesk is now Mintified! Let us know how you like the new interface :)


Cheers!

Are you interested in learning more about how our services can help add value to your business? Check out our Professional Services - https://www.freshworks.com/professional-services/ to know more & get started.
C
Community Debut
  • c.hansen
  • Community Debut
  • July 28, 2018

I'd like to use mint as well. How can i upgrade?

aravind.sundararajan
Skilled Expert
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@Christian Please help us with your Freshdesk account url. We'll have Mint enabled for you :)


Cheers!

Are you interested in learning more about how our services can help add value to your business? Check out our Professional Services - https://www.freshworks.com/professional-services/ to know more & get started.
A
Community Debut
  • andrei.bregar
  • Community Debut
  • July 31, 2018

sibiu.freshdesk.com - for upgrading  to mint please

C
Community Debut
  • c.hansen
  • Community Debut
  • July 31, 2018

@Arvanid: i sent an e-mail to support@freshdesk.com with the freshdesk account URL ;)

aravind.sundararajan
Skilled Expert
Forum|alt.badge.img+12

@Andrei: Your helpdesk is now mintified :) Happy supporting!


@Christian Great :) Let me know if you'd need any help!


Cheers!

Are you interested in learning more about how our services can help add value to your business? Check out our Professional Services - https://www.freshworks.com/professional-services/ to know more & get started.
G
Community Debut
  • gbg2319
  • Community Debut
  • August 5, 2018

Hello  please arlekino.freshdesk.com  for upgrading  to mint 


Thanks a lot!

S
Contributor

@Georgy: You now have Mint enabled in your account. Try it out and tell us what you think!

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