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upgrading to the mint version

Related products:Freshdesk
  • October 17, 2017
  • 290 replies
  • 307 views
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290 replies

H
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  • hilfe
  • Community Debut
  • March 27, 2018

image

@Aravind Unfortunately I still have the old design of the customer portal :c

aravind.sundararajan
Skilled Expert
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Tim,


I'm able to see the updated portal layout - screenshot below.Not sure if there was a mix up of accounts but if you're not able to see it, please drop us a note on the ticket 2293669 with the correct helpdesk url.



Cheers!

Are you interested in learning more about how our services can help add value to your business? Check out our Professional Services - https://www.freshworks.com/professional-services/ to know more & get started.
aravind.sundararajan
Skilled Expert
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@Daniel: I'll have a word with the product and see if I can get an updated list for feature parity. We're aiming to achieve parity on MINT for core-features by end of April ( tentative ).


Cheers!

Are you interested in learning more about how our services can help add value to your business? Check out our Professional Services - https://www.freshworks.com/professional-services/ to know more & get started.
M
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  • mhakim
  • Community Debut
  • March 28, 2018

Hello Aravind,


We would like to update our interface too to Mint version, can you help please?


Thanks.

Michel.

aravind.sundararajan
Skilled Expert
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Sure,Michel. Watch out for the email from our support on this :)


Cheers!

Are you interested in learning more about how our services can help add value to your business? Check out our Professional Services - https://www.freshworks.com/professional-services/ to know more & get started.
D
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  • d.kalk
  • Community Debut
  • March 28, 2018

Hi Aravind, 


We also want the upgrade to the mint version, can you help us out?

R
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Dear Aravind


Is our platform also ready for mint?


Thank you for your efforts!


Cheers

Roman

aravind.sundararajan
Skilled Expert
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Happy to know that the MINT feature has been enabled for your account,Dennis. In case if there's anything else, please let us know.


Cheers!

Are you interested in learning more about how our services can help add value to your business? Check out our Professional Services - https://www.freshworks.com/professional-services/ to know more & get started.
U
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  • uftzt1b1s03w
  • Community Debut
  • March 28, 2018
Hey there :)
I'd love to have MINT on my helpdesk, too: eccogreen.freshdesk.com .
Is that possible?

 

D
Contributor
  • daven
  • Contributor
  • March 29, 2018

Hi Aravind,


Can I add my request in for the Mint Interface ?


Many thanks.

aravind.sundararajan
Skilled Expert
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@Mario& @David: Sure! Our customer support heroes will get in touch with you shortly.


Cheers!

Are you interested in learning more about how our services can help add value to your business? Check out our Professional Services - https://www.freshworks.com/professional-services/ to know more & get started.
R
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Dear Aravind,


Is our helpdesk also ready for MINT? Can you please help us.


Thank you a lot!


Cheers

Roman

S
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  • soporte_15677
  • Community Debut
  • March 29, 2018

Hello Aravind S,


Nice to meet you, can you enable the Mint portal to our account? :3


Thanks :)

Z
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  • ziggy
  • Community Debut
  • March 30, 2018
Hello Aravind,
Can you please change our interface to mint. That would be grate!

Cheers,
Ziggy

 

aravind.sundararajan
Skilled Expert
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Hello Roman & Ziggy,


I've enabled MINT for your helpdesk. I've also sent you a confirmation email ;)


@SmartboxTV : Your account now flashes with the MINT interface.Give it a spin and let us know :)


You can read this article to know more about what has changed in the MINT interface.


Cheers!

Are you interested in learning more about how our services can help add value to your business? Check out our Professional Services - https://www.freshworks.com/professional-services/ to know more & get started.
E
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  • eren.gokgur
  • Community Debut
  • March 30, 2018

Could you please update my account to MINT interface please?


aravind.sundararajan
Skilled Expert
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@Eren: I've sent you an email to confirm your helpdesk url along with the information about the MINT interface.


Cheers!

Are you interested in learning more about how our services can help add value to your business? Check out our Professional Services - https://www.freshworks.com/professional-services/ to know more & get started.
B
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  • bstegink
  • Community Debut
  • March 31, 2018

Can you check and see if mint can be enabled for my environment? Looking forward to the update!

E
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  • eren.gokgur
  • Community Debut
  • April 2, 2018

In the Agent Portal yes, it did. However, in the Customer Portal it's still the former interface.


Best.

aravind.sundararajan
Skilled Expert
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@Ben Sorry that it took a couple of days for me to get back to you. We've enabled MINT for your helpdesk. Happy Freshdesk-ing!


@Eren: We'll look further on the customer portal layout on your helpdesk.


Cheers!



Are you interested in learning more about how our services can help add value to your business? Check out our Professional Services - https://www.freshworks.com/professional-services/ to know more & get started.
N
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  • nprail
  • Community Debut
  • April 5, 2018

Can I get Mint enabled on my Freshdesk instance? For the customer portal as well? 

N
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  • nick.garrett
  • Community Debut
  • April 6, 2018

Hello Aravind,


Has there been any changes to the availability of Mint with the use of parent/child and other integrations/apps?

I had a support request back in October that was #1748295. Can you open a request to see if Mint is available for our support portal?


And just to be clear, we'll have the ability to go back and forth as we see fit? Is that a per-user option or an administrative level option?

aravind.sundararajan
Skilled Expert
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@Noah: I could see that the MINT UI has been enabled for your account. Hope you're liking it :)


@Nick: We've recently launched several missing integrations like JIRA,Salesforce(v1),Freshsales,Parent-Child ticketing for MINT.I can get the MINT interface enabled for your account and each agent will have the option to switch back to the Classic interface at any point of time.


Cheers!

Are you interested in learning more about how our services can help add value to your business? Check out our Professional Services - https://www.freshworks.com/professional-services/ to know more & get started.
A
Contributor
hi,

Could I get upgraded to Mint as well? are there best practices to follow before upgrading? Will this impact also users portal?

 

aravind.sundararajan
Skilled Expert
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@Alessandro: In case if you've made some extensive portal customisation for the end users, it is advisable not to enable MINT on the customer portal as the compatibility of your code comes into picture.


We can enable the agent interface on MINT and you'd be free to switch back to the Classic interface anytime. For better clarity around the MINT experience, I would recommend to read this article.


Cheers!

Are you interested in learning more about how our services can help add value to your business? Check out our Professional Services - https://www.freshworks.com/professional-services/ to know more & get started.
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