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upgrading to the mint version

Related products:Freshdesk
  • October 17, 2017
  • 290 replies
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290 replies

aravind.sundararajan
Skilled Expert
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Folks,


With the Archived tickets pushed to production last week, there are only few items that are yet to see the light on MINT.These are the missing items on MINT:


  1. Skill Based ticket assignment
  2. Non-English languages ( Click here to know the list of supported languages )
  3. Several integrations ( Popular integrations such as JIRA,Salesforce,Google Calendar,Freshsales,Slack,Microsoft Teams,Parent-Child ticketing,Linked tickets,etc. are already available on MINT ) 
  4. Phone Channel ( We've deprecated the phone channel in Freshdesk and you can connect/signup for a Freshcaller account )
  5. Custom apps / Freshplugs ( All the apps have to be re-written on the app V2 platform )


We've also released several key features exclusively on MINT that can boost your agent productivity. Read this blogpost to know more!


Cheers!




Are you interested in learning more about how our services can help add value to your business? Check out our Professional Services - https://www.freshworks.com/professional-services/ to know more & get started.
S
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  • sami.koivula
  • Community Debut
  • April 12, 2018
Hi Aravind, Is Finnish translation ready. Can we Mint to our Freshdesk?
aravind.sundararajan
Skilled Expert
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@Sami: The translation is ready but has to be deployed to production. I'll write back here once I get a rough ETA from the Product Manager on this.


Cheers!

Are you interested in learning more about how our services can help add value to your business? Check out our Professional Services - https://www.freshworks.com/professional-services/ to know more & get started.
P
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  • pmboulianne
  • Community Debut
  • April 12, 2018

Hi! Can you enable Mint for my Freshdesk account please?

aravind.sundararajan
Skilled Expert
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@Sami: We've deployed the Finnish translation and you can now use MINT on your preferred language :) In addition to Finnish,Mint is now available on the following languages:

  • Polish
  • Spanish
  • Finnish
  • Norwegian


@Pier: MINT has been enabled for your helpdesk. Happy Freshdesk-ing!


Cheers!

Are you interested in learning more about how our services can help add value to your business? Check out our Professional Services - https://www.freshworks.com/professional-services/ to know more & get started.
P
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  • pmboulianne
  • Community Debut
  • April 13, 2018

Thanks a lot @Aravind!

J
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  • juan_16860
  • Community Debut
  • April 15, 2018

Can you please enable Mint at our account too?

M
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  • matt.b
  • Community Debut
  • April 15, 2018

Hi, 


Can you please enable the mint version on my Freshdesk account?


Please let me know


aravind.sundararajan
Skilled Expert
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@Juan& Matt : I hope that our customer support heroes were able to help you with the MINT interface. Let me know if you have any further questions.


Cheers!

Are you interested in learning more about how our services can help add value to your business? Check out our Professional Services - https://www.freshworks.com/professional-services/ to know more & get started.
M
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  • matt.b
  • Community Debut
  • April 16, 2018

Hi, 


Yes I am just waiting to here back from them as apparently I need to migrate my phones to Freshcaller. But my other question was as I am using ChannelReply for my eBay and Amazon accounts when will this be able to be used in the MINT version?

aravind.sundararajan
Skilled Expert
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Hello Matt,


You should be able to continue using ChannelReply integration on the MINT interface. In case if an app is not available on the MINT interface, you'd see a tag calling it out explicitly "Not compatible with MINT" .


Cheers!

Are you interested in learning more about how our services can help add value to your business? Check out our Professional Services - https://www.freshworks.com/professional-services/ to know more & get started.
S
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  • support_13948
  • Community Debut
  • April 16, 2018

Can we get Mint enabled on our Freshdesk instance too please? 

aravind.sundararajan
Skilled Expert
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@JanPlumer : I've enabled MINT for your helpdesk. Both the accounts that you own with Freshdesk has the new MINT interface enabled :)


Cheers!

Are you interested in learning more about how our services can help add value to your business? Check out our Professional Services - https://www.freshworks.com/professional-services/ to know more & get started.
T
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  • tomi.kouva
  • Community Debut
  • April 17, 2018

Hi Aravind,

Could you enable MINT also for our account? Updated version seems interesting.

aravind.sundararajan
Skilled Expert
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@Tomi : Done as you wished for :)


Cheers!

Are you interested in learning more about how our services can help add value to your business? Check out our Professional Services - https://www.freshworks.com/professional-services/ to know more & get started.
P
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  • plessiss
  • Community Debut
  • April 17, 2018

Hi Aravind, very interested in mint - can you enable for us?

E
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  • etorres
  • Community Debut
  • April 17, 2018

I'd love to have MINT on my helpdesk, too: afianza.freshdesk.com 

Is that possible?

S
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  • stefan_11579
  • Community Debut
  • April 17, 2018

Hi Aravind, 


We would also like to upgrade to the new MINT version.

Can you activate it for us? (planaday.freshdesk.com)


Regards!

L
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  • lukeg
  • Community Debut
  • April 18, 2018

Hi, 


Any chance I could get my service desk to also have the option for MINT please?

L
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  • lukeg
  • Community Debut
  • April 18, 2018

Hi, what do I need to do to also get MINT activated on my helpdesk?

aravind.sundararajan
Skilled Expert
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@Sebastian@Ernesto @Stefan: We've enabled the MINT interface for your helpdesk. Please let us know your thoughts.


Cheers!

Are you interested in learning more about how our services can help add value to your business? Check out our Professional Services - https://www.freshworks.com/professional-services/ to know more & get started.
aravind.sundararajan
Skilled Expert
Forum|alt.badge.img+12

@Luke: MINT has been enabled for your helpdesk.


Cheers!

Are you interested in learning more about how our services can help add value to your business? Check out our Professional Services - https://www.freshworks.com/professional-services/ to know more & get started.
T
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  • tmuth
  • Community Debut
  • April 18, 2018

Yes, please upgrade for me too!

aravind.sundararajan
Skilled Expert
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@Tara: Enabled for your account :)


Are you interested in learning more about how our services can help add value to your business? Check out our Professional Services - https://www.freshworks.com/professional-services/ to know more & get started.
R
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  • robert.hosko
  • Community Debut
  • April 18, 2018

Can you enable mint for my freshdesk? 

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