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upgrading to the mint version

Related products:Freshdesk
  • October 17, 2017
  • 290 replies
  • 307 views
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290 replies

aravind.sundararajan
Skilled Expert
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@Hosko: We've enabled MINT for your helpdesk. Cheers:)

Are you interested in learning more about how our services can help add value to your business? Check out our Professional Services - https://www.freshworks.com/professional-services/ to know more & get started.
R
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  • robert.hosko
  • Community Debut
  • April 18, 2018

Thanks for the quick reaction!
But can you tell me how can I change to mint because I see only the standard UI?


aravind.sundararajan
Skilled Expert
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Do you see this option in your helpdesk,Hosko?



Cheers!

Are you interested in learning more about how our services can help add value to your business? Check out our Professional Services - https://www.freshworks.com/professional-services/ to know more & get started.
R
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  • robert.hosko
  • Community Debut
  • April 18, 2018

image

I see only this

This is only Trial version yet.

Maybe this is the problem

P
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  • plessiss
  • Community Debut
  • April 18, 2018

Will custom apps be migrated to  mint or do we need to re-upload them?

aravind.sundararajan
Skilled Expert
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@Hosko: Can you please help me with your Freshdesk url? I think the confusion is due to the fact that there are multiple accounts that exist for your domain.


Cheers!

Are you interested in learning more about how our services can help add value to your business? Check out our Professional Services - https://www.freshworks.com/professional-services/ to know more & get started.
aravind.sundararajan
Skilled Expert
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@Sebastian: The custom apps have to be re-written on the V2 framework to leverage the functionalities in the MINT interface.


Cheers!

Are you interested in learning more about how our services can help add value to your business? Check out our Professional Services - https://www.freshworks.com/professional-services/ to know more & get started.
R
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  • robert.hosko
  • Community Debut
  • April 18, 2018
C
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  • calums
  • Community Debut
  • April 18, 2018

Hi


Would it be possible to enable MINT on our instance?


Kind regards


Calum Scutter

Primrose

aravind.sundararajan
Skilled Expert
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@Hosko and Calum : MINT has been enabled for your accounts.


Cheers!

Are you interested in learning more about how our services can help add value to your business? Check out our Professional Services - https://www.freshworks.com/professional-services/ to know more & get started.
V
Community Debut
  • v.debreet
  • Community Debut
  • April 19, 2018

Hi,


Can you active MINT on out account. 

Unfortunately the button "Switch to Mint" is not visable in our acount.


Best regards,

Vincent de Breet

NMC\Skondras

F
Community Debut
  • fabian_17050
  • Community Debut
  • April 19, 2018

@Aravind, would you mind upgrading localmedia.freshdesk.com to mint as well. Looks great and I want to connect with other freshworks products.

(obviously I don't have an update button...)


Thanks a lot!

B
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  • bgravenell
  • Community Debut
  • April 25, 2018

Hi could we get MINT enabled on our account also please?

B
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  • bgravenell
  • Community Debut
  • April 25, 2018

Hi can we get our account upgraded to the mint version?

J
Contributor
  • jon.mcnamara
  • Contributor
  • April 26, 2018

Will the "Customer Portal" be upgraded to Mint as well?


I've noticed our custom branding has disappeared in the Mint interface - Is this going to return?

aravind.sundararajan
Skilled Expert
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@Fabianand Barry: Your accounts have been MINT-ified :)


@Jon I can enable the MINT interface on customer portal but I would like to let you know that in case if you've done some customisations on the portal, you might have to re-do some of them after upgrading to the MINT interface. Let me know if I can go ahead and get it enabled for you.


Cheers!


Are you interested in learning more about how our services can help add value to your business? Check out our Professional Services - https://www.freshworks.com/professional-services/ to know more & get started.
T
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  • thomas.goepel
  • Community Debut
  • April 28, 2018

@Aravind, would you mind upgrading ticoroasters.freshdesk.com to mint as well. We are looking into connecting with some other products and they require the mint UI.


Thank you!

T
Community Debut
  • thomas.goepel
  • Community Debut
  • April 28, 2018
@aravind would you please be so kind to switch ticoroaster.freshdesk.com also to the new Mint UI as we need it for some app integrations. I tried to post here before but seems they did not go in, so sorry for duplicate posts. Thank you!
R
Community Debut
  • riordan
  • Community Debut
  • May 2, 2018

@Aravind - would you please be able to switch cairnsmate.freshdesk.com over to the MINT interface?

aravind.sundararajan
Skilled Expert
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@Thomasand Riordan: Mint has been enabled for your helpdesk accounts. Excuse me for the delay :)


Cheers!

Are you interested in learning more about how our services can help add value to your business? Check out our Professional Services - https://www.freshworks.com/professional-services/ to know more & get started.
C
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Hi Aravind,

could you unlock experteer.freshdesk.com? Thanks!

Christian

 

aravind.sundararajan
Skilled Expert
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Hello Christian,


MINT has been enabled for experteer.freshdesk.com. 


Cheers!

Are you interested in learning more about how our services can help add value to your business? Check out our Professional Services - https://www.freshworks.com/professional-services/ to know more & get started.
J
Community Debut
Hi Aravind,

could you switch realfevr.freshdesk.com to the Mint interface also? Thanks.

JM

 

aravind.sundararajan
Skilled Expert
Forum|alt.badge.img+12

Hello Jose,


MINT has been enabled for realfevr.freshdesk.com.


Cheers!

Are you interested in learning more about how our services can help add value to your business? Check out our Professional Services - https://www.freshworks.com/professional-services/ to know more & get started.
J
Community Debut

Hi Aravind,

could you unlock simpleum.freshdesk.com? Thanks!


Johannes

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