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Upload multiple files in attachment selection

Related products:Freshservice
  • July 17, 2015
  • 11 replies
  • 30 views
A
Apprentice

Not a big thing, but since we work a lot with screenshots for incidents and mockups for changes we basically daily need to upload files one by one in your attachment function. 

Would make our work so much easier if we could upload multiple files at the same time and especially drag-n-drop them in to the tickets. 


Hope that it could be implemented pretty fast since it normally is easy to implement the multiple attribute in html. Would be nice to have and your competitors both supports multiple files and drag-n-drop. Hopefully in the future this can be done, and I hope more of your users agree with me. 

11 replies

aravind.sundararajan
Skilled Expert
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Hello,


We're happy to let you know that this feature is live and has been enabled across accounts. Here's a list of features packed into this release :


Add to Response
Multiple file attachments
Drag & drop Attachments


Cheers!

Are you interested in learning more about how our services can help add value to your business? Check out our Professional Services - https://www.freshworks.com/professional-services/ to know more & get started.
A
Contributor
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Hello, we are not seeing this live yet for any of these three functions on solution articles or ticket replies?

aravind.sundararajan
Skilled Expert
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Hello everyone,


Our sincere apologies :( We had to rollback the changes due to a technical glitch. Will keep you posted on the next release.


Cheers!

Are you interested in learning more about how our services can help add value to your business? Check out our Professional Services - https://www.freshworks.com/professional-services/ to know more & get started.
A
Contributor

hi,

I was wondering if downloading multiple attachments in once could be included in this feature?

We have many times that a customer provides us multiple attachments in an email, it would make it much easier if you just can download them all together and open them instead of one by one which takes a lot of time.

W
Community Debut
  • will.mcenaney
  • Community Debut
  • August 18, 2017

Any updates on this feature?

Will this also be on ticket creation for agents?

aravind.sundararajan
Skilled Expert
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@Anne: We're working on an app that would allow you to download multiple attachments.Keep an eye on apps.freshdesk.com for updates.


@Will: We've released this feature quite sometime back and it also supports multiple attachments for new tickets.


Cheers!

Are you interested in learning more about how our services can help add value to your business? Check out our Professional Services - https://www.freshworks.com/professional-services/ to know more & get started.
A
Contributor

Hi Aravind, will this app become available for Freshservice as I notice that you are referring to the apps page of Freshdesk.

thanks,

Anne-Laure

G
Community Debut
  • g.graille
  • Community Debut
  • October 7, 2018

this feature is online ???

Regards,

Guillaume

zachary.king
Top Contributor ⭐
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  • zachary.kingTop Contributor ⭐
  • Top Contributor ⭐
  • October 7, 2019

Do we have an eta on this capability for freshservice? Still only able to add one attachment at a time. Looking for the functionality to drag and drop attachments from the ticket description into public note replies without downloading the file to the users system and then reattaching them.

- Zach / ITOps Supervisor - ITSM
V
Community Debut
  • vi.duong
  • Community Debut
  • October 8, 2019

I've discovered that you can attach multiple attachments with the Google Drive app. However, it doesn't allow you to download multiple attachments or save them directly to Google Drive. 

E
Community Debut
  • e.brooks
  • Community Debut
  • December 4, 2019

We are also looking for drop and drag functionality to attach files such as PDF, Word etc. Would make it a lot quicker for some of our teams who frequently need to add multiple docs to a reply. 

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