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Upload progress bar when file is attached to a message

Related products:Freshdesk
  • February 16, 2014
  • 1 reply
  • 14 views
S
Contributor

When we attach a file, it does not show upload progress bar so we do not know when the attachment is uploaded completely. Even the tool shows big files as attached when selected, instantly.  We need to click on "Send" and then the file gets uploaded. What if the agent realizes it late after clicking on Send that the file is not what was supposed to be sent? There is no UNDO button to revert as well. There must be a file upload progress bar when a file is being attached to the message.


Thanks,

Somesh

Wingify

1 reply

aravind.sundararajan
Skilled Expert
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Hello,


In the new Freshdesk Mint, the attachment progress bar is shown to the agents in the reply window and the attachment is greyed out to visually indicate that the upload is still in progress.



Cheers!

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