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Use Exclude logic in FreshService

Related products:Freshservice
  • November 21, 2023
  • 2 replies
  • 41 views
P
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I would like to be able to exclude certain requester/agent groups.

I would like to be able to create a test and admin requester group, and exclude them from most automators etc.

 

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    mskotko
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    • mskotkoTop Contributor ⭐
    • Top Contributor ⭐
    • November 21, 2023

    You can already do this. You just need to add a condition at the start and I would choose “does not include” so you dont have to alter the rest of the workflow.

     

      P
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      • Paul123321
      • Author
      • Active Contributor
      • November 21, 2023

      Ah great, completely missed this! Thank you

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